We work across Scotland and will help you arrange a dignified funeral simply and quickly. We offer a one-to-one advice service to assist in planning a remembrance ceremony. Our direct cremations give you the flexibility to create the perfect send off.
What to do when someone dies
Call us to start arrangements for a direct cremation at any time after the death of your loved one. We will give you all the information you need and take care of it for you. You will then be contacted by our specialist adviser who can help you plan a personalised send-off for your loved one.
We know that funeral costs can be a problem. We have no hidden extra charges and you don’t need to pay us before making the arrangements.
When you are ready, we will explain how to register the death and tell you whether you need to contact any other officials.
You won’t ever need to travel to our office, we will come to you when needed wherever you are in mainland Scotland. As we work hard to make things easy for you, we can normally do it over the phone. Please remember that there is no service at the crematorium for a direct cremation.
Many people opt for the ashes to be scattered in the crematorium’s Garden of Remembrance, others would prefer to collect them or have the ashes returned. We will ask you about all your preferences at the right time, you don’t need to know everything just yet.
There is more detailed information about practicalities on our FAQ page.
If we have asked you to make a payment, you can do so on our payments page.
Dying outside Scotland or on Scottish Islands
Please note that, with a few exceptions, our service offer is for those who have died in mainland Scotland. However, we have partners in England and Wales, just get in touch by phone to discuss your needs.
Everyone is free to speak to us anytime if unsure.
Our commitment to excellence and dignity means we cannot be certain that we can meet our high standards if dependent on ferries and weather meaning that if on the Scottish Islands you will be better served by a local funeral director.
For those planning for their own funeral
If you are planning your own funeral, you are able to “register your wishes” with us. This means filling out and returning a short form by post or email. You should record two versions – one sent to us and that your family/executor will see. Please call us and we will sendyou a form.
Caledonia Cremation is soon to set up a pre-payment option for direct cremations so you can plan ahead for yourself. If you are interested in being updated when we launch this service please use the Register Your Wishes form and tick the relevant box so we can get back in touch with you later.
*Our phone number is either free or the same as a local number, depending on your phone provider. Our staff can call you back if you prefer or you can get in touch by email. We normally answer anytime 24/7, but if you call outside working hours you may be asked to leave a message and someone will get back to you.