How many people say they would recommend us to others?
Angela from Caledonia Cremation was so kind and compassionate (a really special human) and really assisted in making a frankly, horrendous time that little better, knowing that from the other side of the world, Mom was in safe hands and a communication away – she really held our hand throughout the process.
In our situation direct cremation was our only option and it did work for us although to have final closure we will fly to Scotland when the Lockdown is over.
Linda Hillidge (South Africa)
Angela and the team at Caledonia Cremation made an incredibly sad and difficult time so much easier to bear. They delivered a 5 star platinum service from start to finish, and I couldn’t rate them highly enough.
From the minute I first spoke to Angela, I felt reassured and knew my dad was in the absolute best of hands. She, and her colleagues were so respectful, kind and empathetic, and went above and beyond for my dad, and for our family.
In my opinion, direct cremations are the way forward. It fitted my dad’s personality perfectly, and our family circumstances. Best of all, that stress of organising an attended cremation was removed, and I could just focus on my dad. It was just perfect.
A massive thank you Caledonian Cremations. What a phenomenal team and a sterling service! “
A very big thank you to everyone at Caledonian Cremation. At a very difficult time you listened to what I was looking for with regard to my father’s wishes and carried out these wishes in a respectful, professional and prompt manner.
I just wanted to thank you all for looking after me and my family at this sad time. You were so, so helpful, kind, patient and supportive.
I was more than satisfied with every aspect of Caledonia Cremation’s services. They were efficient, courteous and kind throughout, for which I and my family are extremely grateful. Having a fixed fee was also important and despite this lower cost, the service provided could not have been better .
I would not hesitate to recommend Caledonia Cremation. They provide a wonderful service in times of great stress. I wish there were more like them.
Average review score (out of 100) for quality of our service?
Thank you for being so kind and caring at a most traumatic time for me. Thank you for looking after my partner on his final journey – I felt you really cared for him. Your support for me has been so appreciated. You made the whole process easier to bear. Thank you all.
Well done for such a friendly and professional service. I felt a bit overwhelmed by the whole
process but I was helped from start to finish. It was all made easy.
The support of Stephanie, Angela and everyone involved at Caledonia Cremation was invaluable and I admire the work they do. They were friendly, sympathetic and above all, genuine. There was no sales pitch and I could tell they were happy to stay on the phone just to talk and make sure I was ok. They even went as far as to tell me to call back if I just needed to talk which was a great comfort. We will be forever grateful.
Average review score (out of 100) for the time we take with each funeral?
Excellent service from start to finish. In my opinion, Caledonia Cremation offer an invaluable service to the community. Once a family member passes away, there is not always a ‘conventional’ route or family member willing (or financially able) to pay for a ‘traditional burial / cremation. Caledonia Cremation have filled that market and offer a low cost service but with the dignity and respect on the same level as established funeral directors.
It is a difficult field / business to measure customer ‘satisfaction’ but I would not hesitate in recommending Caledonia to anyone. In fact, I have actively promoted them to friends who were not aware such a service exists. I hope this changes over time as more people will become aware that there are other options out there. I would certainly have struggled to provide any sort of funeral for my brother had it not been for Caledonia.
Overall, I received an excellent service from Caledonia Cremation throughout the whole process in what was clearly a difficult time. They provide an invaluable and affordable service to the community, delivered in a professional and dignified manner. I would not hesitate in recommending them to anyone.